STORE POLICY

our craftsmanship

At Burning Candles, we are dedicated to creating candles that bring warmth, elegance, and a touch of artistry to your home. Each of our candles is carefully crafted with the finest ingredients.

If you have any questions about your purchase or need assistance, our customer care team is here to help. Please do not hesitate to reach out to us here, and we will be more than happy to assist you.

We would also love to hear your feedback! Your thoughts and suggestions are invaluable to us as we continually strive to improve and provide the best possible products and service.

privacy &safety

At Burning Candles, we are committed to protecting your privacy and ensuring the safety of your personal information. This Privacy & Safety Policy outlines how we collect, use, and safeguard your data when you interact with our store and services.

Information We Collect

a. Personal Information: When you make a purchase, create an account, or contact us, we may collect personal information such as your name, email address, phone number, shipping address, and payment information.

b. Usage Data: We collect information about your interactions with our website, including your IP address, browser type, pages visited, and other browsing behavior.

How We Use Your Information

a. To Process Orders: We use your personal information to process and fulfill your orders, including sending order confirmations, shipping notifications, and handling returns or exchanges.

b. To Improve Our Services: Usage data helps us understand how our website is used, allowing us to enhance your shopping experience and improve our products and services.

c. To Communicate with You: We may use your contact information to send you updates, newsletters, promotional offers, and respond to your inquiries.

Data Security

We implement a variety of security measures to maintain the safety of your personal information. Your data is stored on secure servers and protected against unauthorized access, alteration, or disclosure.

Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties, except to trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.

Our website uses cookies to enhance your browsing experience. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enable the site’s or service provider’s systems to recognize your browser and capture certain information.

We use cookies to:

Improve the functionality and performance of our Site.
Remember your preferences and settings.
Deliver personalized content and ads.
Analyze traffic and user behavior on our Site.
Facilitate the sharing of content on social media platforms.

Your Rights

You have the right to access, correct, or delete your personal information at any time. To do so, please contact us here

Changes to Our Privacy & Safety Policy

We may update this policy from time to time. Any changes will be posted on this page, and we encourage you to review our policy periodically to stay informed about how we are protecting your information.

If you have any questions or concerns about our Privacy & Safety Policy, please contact us here

payment methodes

At Burning Candles, we strive to make your shopping experience as convenient and secure as possible. We offer a variety of payment methods to suit your preferences:

Credit/Debit Cards

We accept all major credit and debit cards, including:

Visa
MasterCard
American Express
Discover

PayPal

For added convenience and security, you can use PayPal to complete your purchase. Simply select the PayPal option at checkout and follow the prompts to log in to your account.

Apple Pay & Google Pay

For quick and seamless transactions, we accept Apple Pay and Google Pay. These options are available for customers using compatible devices.

Security and Privacy

Your payment information is processed securely. We use industry-standard encryption to protect your personal data and ensure a safe shopping experience.

Return& exchange Policy

Because each candle is handcrafted with care and attention to detail, all sales are final. We do not accept returns or provide refunds for any purchases.We appreciate your understanding of this policy.

Shipping Policy

Payment Methods

At Burning Candles, we are committed to ensuring that your handmade candles arrive safely and promptly. Please review our shipping policy for detailed information about our shipping methods, processing times, and other important details.

Processing Time

All orders are processed within 7 business days.
Orders are not processed or shipped on weekends or holidays.
You will receive a confirmation email once your order has been shipped.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number(s). You can track your order via the link provided in the email or by visiting our website’s order tracking page.

Shipping Restrictions

We currently ship to almost the whole world.

Customs, Duties, and Taxes

Burning Candles is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages and Issues

Burning Candles is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Save all packaging materials and damaged goods before filing a claim.

Thank you for your understanding and support of our handmade candle business.

Your satisfaction is very important to us. If you have any complaints or encounter any issues with your order, please do not hesitate to contact our customer service team. We are committed to resolving any problems and ensuring you have a positive experience with our products.